Email Marketing Software

Customer Task :

• Login : In Login Page Customer can logged into the system by adding username and password and can visit the homepage of the system
• >Registration : Customer can register itself by the registration process. In which he/she has to add all personal details.
• Forgot password : If any Customer forget the password then he/she can retrieve the password by Email.
• Select Category & Post ticket : Customer can select a particular category like virus, software, hardware, email, etc. And post ticket (i.e. question)
• Manage ticket : Customer can also manage its own tickets i.e. update, delete and add the details of ticket.
• Give Offline reply : Customer can give offline reply to technician who is not online at that time.
• Approve Ticket Answer : If customer satisfies with answer of technician then he can approve the ticket answer of particular technician.
• >Close Ticket : Customer can also close ticket details.
• Give Star Rating to Technicians : Customer can give star ratings to the technicians who give their answers of questions.
• Search knowledge base : Customer can search a particular category of question as well as particular category of technician also.
• Email integration : Customer can send Email to technician as well as to the admin about any queries.
• Notification alerts : Customer will get the notification about the questions he/she has asked to the technicians.

Technician Module ::

• Login : In Login Page Technician can logged into the system by adding username and password and can visit the homepage of the system
• Forgot password : If any Technician forget the password then he/she can retrieve the password by Email.
• Update Profile : Technician can update his/her personal detail by update profile page.
• Technician control panel : Technician have the dynamic control panel in which he can easily give the answers of the questions which are asked by the customers as well as technician can view customer’s reply.
• >Give Ticket Answer : Technician can give answers of ticket question which have asked by customers.
• >See Customer’s rating : Technician can view rating which is given by him/her
• See other log in technicians : Technician can also see other technician log also.
• See other free technicians : Technician can other technician which are not giving reply to any user right now.
• See past given answer list : Technician can also see past answer which
• See online customers : Technician can easily see online customers.

AdmiN Module ::

• Login : In Login Page admin can logged into the system by adding username and password and can visit the homepage of the system
• Registration of sub admin :Admin has a feature of making sub admin by the registration process. Admin register a sub admin which have the partial authority of the system.
• Retrieve Password using Email functionality : If any admin forget the password then he/she can retrieve the password by Email.
• Register Technician : If new technician comes then admin would register particular technician.
• See Online Technicians & Customers : Admin can see customers and technicians who are online.
• Ban Customer & Technicians : Customer and technician who are enter fake data then admin will ban that customer or technician.
• Manage technicians : Admin can manage all the data of the technician (insert /update/delete the data)
• Manage customers : Admin can manage all the data of the Customers (insert /update/delete the data)
• Send emails to Customers & Technicians : Admin can send emails to the customers and technician and communicate with each other.
• Maintain roll based security (read, write, delete access to particular admin) : Admin maintain the roll based security i.e. he/she can give some of the access authority to sub admin in the system.
• See customer’s feedback : Admin can easily see customer feedback and also modify the feedback data.
• See Different Reports : Admin can see all the different kind of reports available in the system.
• See technician’s rating : Admin can see ratings of technician which are given by the customers.